FAQ | Big Print Shop

Frequently Asked Questions

Who are Think Big Print Big?

Established in November 2007, Big Print Shop is the internet trading arm of i4media Ltd, an established print & design agency formed in may 2000. In buying from us you are buying from a company with a well established history of selling display stands, banners and quality products. See the ‘About Us’ page for more information.

Why are your prices so low?

SIMPLE, we are manufactures at our own premises 4000 sq feet to be precise. We print all our products in house and by cutting out the middleman these savings our passed onto you.

Are your display stands new?

Yes, all of our display stands are brand new and direct from the manufacturer.

I don’t see the product I want on your website, can you get it for me?

Probably. If you cannot see the stand you are looking for on our website and it is one of the stands we stock then please call us on 0800 3457516 and we will do our best to get that stand for you.

What is your Price Promise?

We try our best to keep our prices low at all times, however if you see a better price for the same product elsewhere, just contact us and we will do our best to offer you a lower cost.

Do you offer discounts for trade?

We will be delighted in setting up a trade account for you. We can also supply high volumes to the printing/trade industry and can deliver direct to you or under plain wrap to your clients.

Do you offer discounts for quantity?

Of course, we offer very competitive rates if you order in bulk.

Do your display stands come with a warrantee?

Yes, all our display stands are backed by a minimum of 12 Months warranty. Some display stands also have extended 10 year or lifetime warranty where indicated.

What is the quality of your print like?

All of our products are checked carefully before they are dispatched. We only use the latest eco-solvent printers and the very best finishing equipment. We always welcome customers to come and see us at our factory and we would love to see you soon.

Can you help me with artwork?

Of course we can help, we have our own design department with some very talented designers. We use the latest Apple + PC software to make sure you benefit with all current design trends ETC. We can also accept any files that come over to us

More Information

Delivery Information

• All orders are dispatched within the lead time indicated in the product details, if for some reason there is a problem with your order we will contact you.

• All orders placed for next day delivery must be made and paid for before 12 Noon and artwork confirmed

• All orders are delivered via courier and will require a signature upon delivery. All orders are fully insured by the courier or ourselves (Please note once signed for delivery at your delivery address responsibility of ownership is then yours).

Returns & Refunds Policy

Our 30 Day Returns Guarantee
If, for any reason, your purchase does not match your artwork approval sign off, you can return it to us in its original condition and packaging within 30 days of the date you received it and we will issue a full refund for the price you paid for the item (see our refunds policy). Unless the item is faulty, we can not accept the return of prducts that have been used in any way.

This returns policy does not affect your statutory rights.
Returning a Damaged, Defective or Incorrect Item

If you receive a product that has been damaged in transit or is not what you ordered then you can return it to us for exchange or a full refund within 30 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself. We ask that you notify us of your intentions to return an item by email (sales@thinkbigprintbig.com) or phone (01562 865 444).

Please send returns to the following address:

The Big Print Shop
Ground Floor Premises
Coventry Street
DY10 2BG

When you make a return, to speed the process up, it is helpful a note accompanies your product as to the reason for return and a copy of the original invoice the product was dispatched with. We also recommend sending your goods by recorded post in order to track we have recieved them.

You have the right to return a faulty item within a reasonable period of time. If you need to return a faulty product to us, please contact us on 01562 865 444 to discuss how to go about it.

This does not affect your statutory rights.

Our Refunds Policy

When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase. If we have agreed to refund the postal cost incurred returning a product to us, this will be done in the form of a cheque. If you have not received your refund within 7 working days, please contact us on 01562 865 444 for assistance. This refunds policy does not affect your statutory rights.