Artwork turnaround

We aim to turnaround any artwork as quickly as possible. However, please be aware that it may take up to 24 hours to generate an initial proof or create a reproof based on supplied corrections. Also, note that your allocated designer may change due to workload. If artwork is required at short notice please make the designer aware of this and we will do our best to accommodate.

Delivery Turnaround

Standard production turnaround, including delivery, is 5 working days after confirmation. Order confirmation after 11 am counts as the following working day. Confirmation consists of payment and proof form approval.

All orders are delivered via a courier and will require a signature upon delivery. All orders are fully insured by the courier or ourselves (Please note that once the delivery is signed for at your delivery address, the responsibility of ownership is then yours).

Confirmation of proof needs to be done by fax or email. Spoken confirmations are not accepted.

Express Service

Any express services must be confirmed by the office before being placed. There is an additional charge if an express service is required. This charge will depend on the product(s) ordered and the turnaround required. Please enquire or see our website for exact details.

Delivery charges are charged separately to express charges.

In the case of selected products this cost may be higher. Please let us know your requirement when placing the order and we will do our best to accommodate.

Delivery Costs

Standard delivery for products is £15.00 + VAT. Saturday delivery cost is £30 + VAT. Delivery cost may be higher on select products due to their size and/or weight.

Deliveries based outside UK mainland will be charged accordingly. Please email us for a quote. Delivery times may vary. We use Tuffnells, UPS and TNT to supply our delivery service. If they fail to deliver as specified, or if products are damaged or missing on arrival, please contact the courier directly. If you decide to change the delivery address after the product have been dispatched a cost will be incurred. Details relating to your consignment are available on request. If you wish your products to be insured with the courier, please let your designer know. We do not hold responsibility for products delivered late, lost or damaged in transit.

Consequential Loss

i4Media holds no responsibility for consequential loss due to products being faulty, delivered late or lost in transit.

Delivery to exhibitions

We use third party couriers (such as TNT, UPS and Tuffnells) to do our deliveries. In our experience when delivering to exhibitions there can be issues resulting from their security process and restricted access to the site(s). Because of this, on occasion, the courier will fail to make the delivery on the requested day. If this is the case i4Media holds no liability for any loss incurred and the goods in question will still be chargeable. We are happy to arrange for the goods to be redelivered to a UK mainland address, however, this may take several days after the original delivery date.

If delivery of the goods is essential we recommend getting in touch with our team to get a quote for a direct driver to take the goods from us directly to your event. This gives you much more flexibility and dramatically increases the chance of you receiving the goods on time. This service is charged additionally.

Returns & Refunds Policy

Our 30 Day Returns Guarantee

If, for any reason, your purchase does not match your artwork approval sign off, you can return it to us in its original condition and packaging within 30 days of the date you received it and we will issue a full refund for the price you paid for the item (see our refunds policy). We are not liable for any product issues that are notified to us after the 30-day guarantee. We also cannot accept the return of products that have been used in any way.

This returns policy does not affect your statutory rights.

Returning a Damaged, Defective or Incorrect Item

If you receive a product that has been damaged in transit or is not what you ordered then you can return it to us within the 30 day returns guarantee for an exchange of products or a refund. Under these circumstances, we will also refund you the cost incurred from returning the item to us. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself. We ask that you notify us of your intentions to return an item by email (sales@thinkbigprintbig.com) or phone (01562 865 444).

Please send returns to the following address:

The Big Print Shop
15-17 Coventry Street
Kidderminster
Worcestershire
DY10 2BG

When you make a return, to speed the process up, it is helpful that you accompany your product with a note as to the reason for return and a copy of the original invoice the product was dispatched with. We also recommend sending your goods by recorded post in order to ensure we have received them.

You have the right to return a faulty item within the 30 day period of time to be eligible for a refund. If you need to return a faulty product to us, please contact us on 01562 865444 to discuss how to go about it.

This does not affect your statutory rights.

When we receive a product returned to us for a refund and are satisfied with its condition and the reason for return, we will process a refund in the same form of payment method, and account, originally used for the purchase (unless another method is requested). If we have agreed to refund the postal cost incurred from returning a product to us, this will also be done using the same payment method. If you have not received your refund within 7 working days of the return of the products, please contact us on 01562 865444 for assistance.

This refunds policy does not affect your statutory rights.

Colours

Please insure that we are aware of any colours that need to be matched before proofs are signed off. We will only accept colour matches based on the PANTONE EC colour book.

Artwork Costs

Extra artwork not relating to our products is charged at £35 + VAT per hour. Artwork for flyers and posters is charged at £35 + VAT per hour. There is a minimum cost of £15 + VAT for any artwork unless covered by another offer.

Please note that you will be given a quote before any chargeable artwork is done.

On selected products we offer "Free Artwork". This is limited to a maximum of 2 hours studio time.

Corrections are to be supplied by email to insure accuracy. Please can you make sure that all text needed is typed out and correct before design takes place.

i4Media does not hold responsibility for errors on supplied artwork such as low resolution images, spelling, grammar, phone numbers, fax numbers, email addresses, website addresses as well as any other graphical elements. If you would like us to check your artwork please let your designer know. Depending on the product that can be an associated cost with this.

Delivery countdown starts from final artwork signoff and payment being made.

Print and Feather Flags

Both print and feather flags have a 7-10 working day turn around. If this is a problem please contact your designer and we will do our best to accommodate.

Lithography print is not covered by our price guarantee.

Advance Checking Service

We offer an additional advanced artwork check where we search for common issues such as colours, low resolution images, visible areas and sizes. We will endeavour to fix the artwork for you, but in the event that this is not possible we will request new artwork to be supplied. We also offer a flat rate design service for us to produce the artwork for you. With this service we will also provide a 3D visual. If this is required please let you designer know.

Accounts

Accounts based on a 30 day term are available once a minimum of 6 orders have been placed within a 12 month trading period. Once this has been achieved please contact Simon Blunt at simon@bigprintshop.co.uk who will be responsible for processing an naccount and the relating terms for it. We do not guarantee an account will be issued. i4media Ltd reserves the right to charge for any costs incurred as a result of late payment.

Payment Types

Payments types accepted include credit / debit card, bank transfer and cheque. Be aware that products will not be dispatched until payment has been received and processed. American Express is not accepted as a method of payment.